Refund and Returns Policy
Our policy lasts 14 days from the date your order is delivered. If 14 days have passed since delivery, unfortunately, we cannot offer you a return, store credit, or exchange.
To be eligible for a return:
- Your item must be unused, unworn, unwashed, and in the exact condition that you received it.
- It must be in the original packaging with all tags attached.
- A receipt or proof of purchase (order confirmation email/number) is required to complete your return.
Please do not send your purchase back to the manufacturer.
Non-Returnable & Exempt Items
Due to the curated and limited nature of our inventory, sale items, or items marked “Final Sale” cannot be refunded or returned.
Condition Disclaimer (Archive & Vintage Apparel)
We thoroughly inspect all incoming and outgoing gear. Because we specialise in curated archive and vintage pieces, items may show minor signs of wear consistent with age. Significant flaws or distressing will always be detailed in the product description. Minor natural vintage wear is not considered a defect.
Refunds & Store Credit
Once your return is received and inspected, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your return.
- Approved Returns: Will be issued via Store Credit / Digital Gift Card for the item’s purchase price (excluding original shipping fees).
- Defective or Damaged Items: If an item arrives defective or damaged through no fault of your own, a full refund will be processed back to your original payment method.
Partial Refunds
There are certain situations where only partial refunds or store credit may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Late or Missing Refunds (If Applicable)
If you haven’t received a expected refund yet:
- First, re-check your bank account or payment provider balance.
- Contact your credit card company or bank; it often takes 3–5 business days for a refund to officially post to your statement.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@circulationnation.com.au.
Exchanges
We only replace items if they arrive defective or damaged. Because our inventory consists of limited drops and archive pieces, we cannot guarantee direct size or style exchanges. If you need a different item, return your original item for store credit and place a new order.
Shipping Returns
To return your product, please email us first at support@circulationnation.com.au to receive our return mailing address and approval.
- Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
- Tracking & Insurance: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.
Need Help?
For any questions regarding sizing, condition, or returns, contact us at support@circulationnation.com.au or message us on Instagram @circulationnation.